Our products are manufactured to the highest standard. Listed below are a selection of the questions that we are often asked.

Please feel free to ask us any other questions.

How should I measure up for my new door?

Click here for our measuring guides and use the self survey form

Can I fit my new sectional door myself?

Sectional doors can be installed by a competent DIY’er with the necessary tools and DIY skills. Full step by step installation guides are supplied for every order.

What is the sectional door specification?

Click here to take a look at the sectional door specifications

What are the power supply requirements?

A standard 13amp household socket. No specialist electrician work is necessary.

How do you open the door in the event of a power failure?

Assuming that you have another entry/exit to the garage door, an internal manual release is included as standard with sectional doors.

If there is no other entry/exit then you will need to add an external manual release will be required. 

Do you charge for delivery?

Delivery is free for most of England and Wales. Please contact us with your location to check for delivery costs.

How long does it take to deliver?

Delivery for Hormann bespoke made to measure doors is approximately 6-8 weeks

Delivery for Hormann stock doors is approximately 2 weeks

Delivery for Alutech doors is approximately 4-5 weeks

Delivery for Alutech stock doors is approximately 2 weeks

What are your delivery requirements?

We will contact you 24 hours before the planned delivery day. The driver will require assistance to unload your door, it is your responsibility to do this.

If the driver is unable to deliver the door because you are not there on the planned date then an additional charge may be made to re-deliver.

If you are arranging for your own installation via an independent installer, we would recommend that the installation date is planned after you receive the door rather than the delivery date itself. 

What is the guarantee on the installation?

If we install the roller door for you, the installation is guaranteed for 12 months from the date of installation.

Click here for full warranty details and terms and conditions

How do I get a professional installation cost?

You can either call us for an installation cost or select the professional installation option on the quote system and we will call you to confirm an installation cost.

Still not sure? Get in touch and we’ll be happy to help.